Shipping Policy

Last Updated: June 16, 2026

At Nuxace, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for information regarding processing times, delivery estimates, tracking, and shipping conditions.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

During periods of high demand, holidays, promotions, or new product launches, processing times may be slightly extended.

Orders are not processed, shipped, or delivered on weekends or public holidays.

Estimated Delivery Times

Delivery times vary depending on your location and local carrier operations.

Total Estimated Delivery Time:

Processing Time (1–3 Business Days) + Shipping Time (8–15 Business Days)

Shipping Costs

Shipping fees are displayed during checkout before payment is completed.

From time to time, we may offer free shipping promotions on selected products or orders.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow 24–72 hours for tracking information to become active after receiving the shipping confirmation.

Tracking updates are provided directly by the shipping carrier.

Multiple Packages

In some cases, items from the same order may be shipped separately due to:

Warehouse availability
Product size differences
Inventory locations
Shipping optimization

If this occurs, you may receive multiple tracking numbers.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are determined by local authorities and are the responsibility of the customer when applicable.

Nuxace has no control over these fees and cannot estimate their amount.

Shipping Delays

While we work hard to ensure timely delivery, delays may occasionally occur due to circumstances outside our control, including:

• Customs inspections
• Severe weather conditions
• Carrier disruptions
• Public holidays
• High shipping volumes
• Natural disasters
• Government restrictions

Nuxace is not responsible for delays caused by shipping carriers, customs authorities, or external events beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, shipping delays, additional charges, or failed deliveries may occur.

If you notice an error in your shipping information, please contact us immediately at:

support@nuxace.com

We cannot guarantee address changes once an order has entered processing or has been shipped.

Lost, Stolen, or Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and include photographs of the package and product.

If your tracking information shows delivered but you have not received the package, please first contact your local carrier and check with neighbors or building management.

If further assistance is needed, contact our support team and we will do our best to help investigate the issue.

Order Changes & Cancellations

Orders may only be modified or canceled before shipment.

Once an order has been processed or shipped, it can no longer be changed or canceled and will be subject to our Return & Refund Policy.

Contact Us

If you have any questions regarding shipping, please contact:

Nuxace Customer Support

Email: support@nuxace.com

Website: Nuxace

Our support team will be happy to assist you.