General Questions
What is Nuxace?
Nuxace is a consumer electronics and lifestyle brand focused on offering innovative products designed to improve everyday life. We carefully select products that combine functionality, quality, and value.
How can I contact Nuxace?
You can reach our support team at:
Email: support@nuxace.com
We typically respond within 12–24 business hours.
Orders & Shipping
How long does order processing take?
Orders are typically processed within 1–3 business days after payment confirmation.
How long does shipping take?
Estimated delivery times are:
United States: 8–14 Business Days
Canada: 9–16 Business Days
United Kingdom: 7–13 Business Days
Australia: 7–12 Business Days
New Zealand: 7–12 Business Days
Europe: 7–13 Business Days
Other Countries: 8–16 Business Days
How can I track my order?
Once your order ships, you'll receive a tracking number by email. Tracking information may take 24–72 hours to become active.
My tracking hasn't updated. Is that normal?
Yes. Tracking updates can sometimes take several days depending on the carrier, customs processing, and local logistics providers.
Returns & Refunds
What is your return policy?
We offer a 90-Day Money-Back Guarantee on eligible purchases.
Do you offer free returns?
Yes. Approved returns qualify for free returns when authorized by our support team.
How do I start a return?
Simply contact support@nuxace.com with your order number and reason for the return.
When will I receive my refund?
Once your return is received and inspected, approved refunds are typically processed within 5–10 business days.
Warranty
Do your products include a warranty?
Yes. Eligible Nuxace products are covered by a 1-Year Limited Warranty against manufacturing defects.
Do I need to register my product?
No. Product registration is optional and is not required to receive warranty coverage.
What is not covered by the warranty?
The warranty does not cover:
Accidental damage
Misuse or abuse
Unauthorized modifications
Normal wear and tear
Payments & Security
What payment methods do you accept?
Available payment methods are displayed during checkout and may include major credit cards, debit cards, PayPal, digital wallets, and other secure payment options.
Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment gateways. We do not store your complete payment information.
Product Questions
Are your products authentic?
Yes. We source products directly from trusted suppliers and manufacturing partners.
Do your products come with instructions?
Most products include user instructions or setup guidance when applicable.
What should I do if my product arrives damaged?
Please contact us within 7 days of delivery and provide photos of the product and packaging so we can assist you promptly.
Order Changes & Cancellations
Can I change my order after placing it?
If your order has not yet been processed, we may be able to make changes. Please contact us as soon as possible.
Can I cancel my order?
Orders can only be canceled before they enter processing or shipment.
Still Need Help?
If you didn't find the answer you're looking for, our support team is happy to assist.
Email: support@nuxace.com
Response Time: Within 12–24 Business Hours
Nuxace
Innovation. Quality. Everyday Solutions.