Last Updated: June 16, 2026
At Nuxace, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
Please read our Return & Refund Policy carefully before initiating a return.
90-Day Money-Back Guarantee
We offer a 90-Day Money-Back Guarantee on eligible purchases.
If you are not satisfied with your order for any reason, you may request a return within 90 days of receiving your item.
Return Eligibility
To be eligible for a return:
Your return request must be submitted within 90 days of delivery.
The item must be in good condition.
The item must include all original parts and accessories when applicable.
Proof of purchase must be provided.
Items returned without prior authorization may not be accepted.
How to Start a Return
To initiate a return, please contact our support team:
Email: support@nuxace.com
Please include:
Full name
Order number
Reason for return
Photos or videos (if applicable)
Our support team will provide return instructions and the appropriate return address.
Free Return Policy
Eligible returns approved by our support team qualify for free returns.
Customers must contact support and receive return authorization before sending any item back.
Unauthorized returns may be refused.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Include:
Order number
Description of the issue
Clear photos or videos showing the problem
We will work quickly to provide a replacement, refund, or other appropriate solution.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to the original payment method.
Please allow:
3–7 business days for inspection and approval
5–10 business days for the refund to appear on your statement, depending on your payment provider
Non-Returnable Situations
Returns may be denied if:
The item has been intentionally damaged or misused.
The return request is submitted after the 90-day return period.
Proof of purchase cannot be provided.
The returned product is missing essential components.
Order Cancellations
Orders may be canceled before they are processed for shipment.
Once an order has been processed or shipped, it cannot be canceled and must follow the return process after delivery.
Late or Missing Refunds
If you have not received your refund:
Check your bank account again.
Contact your credit card provider.
Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at:
support@nuxace.com
Exchanges
If you receive a defective or damaged product, we may offer a replacement instead of a refund where appropriate.
Please contact support for assistance.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact:
Nuxace Customer Support
Email: support@nuxace.com
Website: Nuxace
We are committed to making the return process as simple and hassle-free as possible.